PRIVACY POLICY

Last updated: 17/10/2025

At Solace Aesthetics, your privacy and trust are deeply valued. This policy explains how we collect, use and protect your personal information when you visit our website, make a booking or receive treatments at Solace.

1. Information We Collect
We may collect personal information from you when:
- Book an appointment or make an enquiry (name, contact details, relevant health information)
- Subscribe to our newsletter (name and email address)
- Purchase a product or service
- Visit our website (through cookies or analytics tools that help us improve your experience)
We collect only the information necessary to provide safe, effective and personalised care.

2. How We Use Your Information
Your information is used to:
- Schedule and manage appointments
- Provide professional skincare and beauty services tailored to your needs
- Communicate about bookings, promotions and updates (if you’ve opted in)
- Improve our website and client experience
- Meet legal and professional requirements
We will never sell or share your information with third parties for marketing purposes.

3. Storage and Security
All personal information is stored securely — either electronically with password protection or in locked physical storage. We take reasonable steps to prevent loss, misuse, or unauthorized access in accordance with the New Zealand Privacy Act 2020.

4. Access and Correction
You have the right to access and correct any personal information we hold about you. To request access or a correction, please contact us at: info@solaceaesthetics.co.nz

5. Cookies and Website Analytics
Our website may use cookies and analytics tools to collect anonymous data about how visitors use the site. This helps us improve useability and design. You can disable cookies in your browser settings if you prefer.

6. Email Communications
If you subscribe to our newsletter, we’ll only send you updates you’ve agreed to receive. You can unsubscribe anytime by clicking the link at the bottom of our emails.

7. Updates to This Policy
This privacy policy may be updated from time to time to reflect our changes in our practices or legal requirements. The latest version will always be available on our website.

8. Contact Us
If you have any questions or concerns about your privacy, please contact us at: info@solaceaesthetics.co.nz